Return Policy
It is our policy to accept returns for damaged products and products shipped in error only. Because scent is so subjective and experienced differently by everyone, we’re unable to offer returns or exchanges for products based on individual preferences. We always suggest you start with our sample pack to experience our scents before purchasing a full-size bottle.
Requests for returns of damaged products or products shipped in error must be made within 30 days of the date of purchase.
Please inspect your order upon receiving it and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Although we carefully inspect all of our perfumes before shipment, and we packed them very carefully, it’s possible that damage may occur during shipping. Please report any damages to orders@encanteau.com within 48 hours of receipt of the product(s). Please include the following in your email:
Name
Order number
The reason you are seeking a return of your product(s)
**Please include applicable photographs showing the damaged or incorrect product.**
If a damaged product is accepted for return, a member of our team will provide you with return shipping instructions and Parfums Encanteau will replace any damaged item(s) at no additional cost. Approved returns must be received by Parfums Encanteau no later than thirty (30) days after you received the initial delivery. The product must be returned in its original and unused condition, including packaging and accompanied by the original packing slip; if included.
Once the product has been returned to Parfums Encanteau, please allow up to one week for our team to conduct a quality control review of the product(s) and to ship a replacement.
If a replacement is not available at that time, we will refund your order. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@encanteau.com
We do not accept returns on items damaged through normal wear and tear.
Order Cancellations / Exchanges
As all items are FINAL SALE. We unfortunately are unable to accept order cancellations or exchanges at this time.
If you have any questions or concerns, please email us at orders@encanteau.com and a member of our team will be happy to assist you.
Last modified: July 20, 2025